Returns Center

*Please make sure your item was not purchased using a discount code before proceeding. If it was, please email: info@sugarhighlovestoned.com for your return inquiry

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

What happens if i purchased my items using a discount code?

All orders using a discount code will not be eligible for a refund, only for a size exchange or a store credit code. Please email: info@sugarhighlovestoned.com for your return. 

How soon will I get my refund?

Refunds are processed as they are received. Depending on the season, if customers are ahead of you when your item arrives refunds can take 14-21 days, but often sooner. We'll send you an email when your refund has been processed. Customers are responsible to send their return items to us. We recommend using a trackable shipping service or purchasing shipping insurance. Without this, we cannot guarantee we will receive your return. Once your item is refunded, depending on your bank, it takes 5-10 business days for the refund to appear in your account.

What items are returnable?

  • Items that we're purchased at full price in the last 19 days.

What items are non-refundable?

  • Sale items.
  • Free gifts or promotional items with retail value.
  • Items that were purchased using a store credit, sale promo code, or discount code.
  • posters & mugs
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